Frequently Asked Questions

Answering all(or most)of your questions

General

How is my price determined?

Generally your price is determined by the shirt style and quantity you select along with how many locations and colours your design requires.

What is your minimum order quantity?

1 piece for our Direct To Garment (DTG) prints.
20 pieces for our screen prints.

Can I come in to get a quote?

Thanks to our system, there is no need to, meaning you save yourself a trip, time and money!
We have built a streamlined system to provide you with the most efficient and cost effective way to get your shirts in your hands, so please understand that in store visits actually make the process longer due to the unprepared nature and interruption to our daily production.
In saying that, we will never turn our back on a customer, however all in-store assistance will be charged a $25 fee per half hour.

Can I come in to see the shirts?

Because we work with such a range of suppliers that offer thousands of different products, there is no way we can have all styles/sizes/colours in store as samples.
We do however have samples of our most common products (AS Colour ‘Staple/Maple/Barnard/Sunday’ T-shirts & Singlets) for you to check out. Outside of this, AS Colour have a shop located at 2478 Gold Coast Highway
Mermaid Beach where you can visit to see the whole range if you wish.
If there is a product from a different supplier that you wish to see, we will be more than happy to order and have a sample delivered to you (Costs incurred).

How long is turnaround time?

DTG print jobs run on a standard 5 – 7 business day turnaround.

For a basic screen printing order with no add-on services, the standard turnaround time is 8 – 10 business days.
Any additional add-on services extend your turnaround time, depending on the nature of your services.

Need them quicker? Please see our rush orders page for more info.

Can I get my order sooner?

Depending on stock availability and quantity, we can offer same day printing (DTG).

Do orders have a per size minimum?

Nope, you pick and choose.

Can I order different color shirts or different style shirts with my order?

Yes as long as the design is the same and the size of the print can fit on all styles.
However please note that extra charges may be incurred if colour changes are required.

What file format should I submit my design in?

Files should be vector form; we prefer: EPS, AI or PDF. If you don’t have a vector file, we recommend 300dpi or larger in one of the following formats PSD, PNG or JPG and created to scale.

If I place a reorder, do I have to submit all of my art again?

Nope! We’ll keep a record of your design files and print details, so reordering is simple and easy.

Can you match a custom Pantone colour?

Yes, we can custom mix and sample swatch your pantone colour requests.

Can I supply my own t-shirts?

No, we do not print on customer supplied blanks and there’s a few reasons behind this;
1. We need to know the fabric we are printing on to achieve optimum results.
2. It streamlines the process by having us supply.
3. We save you money.
4. Its part of our business… you wouldn’t take your ingredients to the restaurant would you?

Can I order shirts that are not offered on your site?

Yes, we source stock from every major manufacturer. Just let us know what you’re interested in printing on and we’ll see if we can make it happen!

Shipping

How will my shirts be delivered?

As a member of the Transdirect network of couriers, we have access to not just one but the choice of a wide range of courier companies and options.

Can you deliver my shirts if I am local?

We love getting out and meeting our customers which is why we provide free local delivery every Tuesday for all orders over $200.
Delivery area is within 20km radius of Screenlab HQ in Lawrence Dr, Nerang.

Can I come pick up my shirts?

For sure! Swing by and say hello.

Will I get a tracking number when my order ships?

Yes. You will be notified via txt and/or email on dispatch and will also be able to view your tracking details within your account.

Payment

How much do I have to pay to get started?

After you have approved your quote, you will receive an invoice requiring full upfront payment to proceed and have your job scheduled.

How do I go about making payment for my order?

We have the option of online payments via debit/credit card or direct deposit.
All details are provided in our invoices.

Need help? Ask us!

We work hard to provide a seamless online experience, however we also understand that sometimes you just want to pick up the phone to get the answers. We’re here to help!
8am – 5pm Monday to Friday

Hey! Need less than 20 tees? Skip the quote