General

  • Cold wash inside out
  • Avoid harsh detergents
  • Do not tumble dry
  • Do not iron the print area
  • Hang dry inside out

You may notice subtle marks (some say stains) as a result of the printing process. This is a combination of a pre-treatment solution along with our heat press curing process to help maintain the longevity of your print. This is normal and will completely disappear after the first wash.

Brother GTX DTG prints will hold up to over 40 washes as long as washing guidelines are strictly observed. Some prints last longer and are worn for many years.

There are a couple of ways. You can either find your previous saved designs from within the tshirt designer. Look for ‘My Design’ in the left hand designer tool bar. Otherwise, another simple way if you hadnt saved your design is to find your past order from with your account, and simple click the ‘Edit Design’ text. This will load up your previous designed item to allow you to change the product / update sizes etc using the previous design.

Because we print via the Direct To Garment (DTG) method, this eliminates the factor of colours and screen set-up fees that are encountered with screen printing. At Screenlab your price is determined by the shirt style and quantity you select along with how many print locations. 

We don’t have any! You can order just 1 custom item if you like.

The beauty of our site is that no quotes are required. We display all our prices so that you can make a decision right now! Once you choose a product > Select colour > add qty & artwork, our website will show you the price. If you are happy with that, you can simply place your order!

We exclusively supply AS Colour garments. We do not however hold stock, with all jobs ordered on demand. Thankfully AS Colour also operate a select number of retail stores around Australia. It is recommended that you find your local retail store if you would like the opportunity to view the range. 

Our local AS Colour store is located at 2478 Gold Coast Highway, Mermaid Beach.

To find your local AS Colour store, please click the following link… https://www.ascolour.com.au/stores

  • Standard Turnaround: 7 Business Days
  • Rush: 3 Business Days
  • Lightning: 24 Hours
  • Blast Off: Same Day

For more info, please check out our Production & Delivery page

Nope, you pick and choose.

Files should be vector form; we prefer: EPS, AI or PDF. If you don’t have a vector file, we recommend 300dpi or larger in one of the following formats PSD, PNG or JPG and created to scale. For more information, please see our Artwork Guidelines page

Nope! We’ll keep a record of your design files and print details, so reordering is simple and easy.

No. We will try our best to match your colours, however, as a general rule of thumb, the colours will be printed as how it would be if you were to print your design on a piece of paper.

No, we do not print on customer supplied blanks and there’s a few reasons behind this;
1. We need to know the fabric we are printing on to achieve optimum results.
2. It streamlines the process by having us supply.
3. We save you money.
4. Its part of our business.

No. The products on our site are hand-picked for quality & durability. Anything outside of what is on our products page didn’t make the cut!

Design & buy is our no-minimum merch printing service that allows for you to place an order online. We then receive your order and have it printed in 7 business days. From there, it leaves our printing facility in Gold Coast QLD delivered to your door. This service is perfect if you know what you want and want it printed asap (without having to add it to your merch store)

 

Absolutely! Design and buy has a no-minimum policy! You can order just 1 item from our catalogue, fully customised with your logo printed! Check out the catalogue.

We will have your merch printed in no time with our fast & easy ordering system. Click here to get started

It’s really simple. Log in to your account and select the order, In there, click the “edit design” link next to the product you’d like to re-order. 

You will get a confirmation email once you make payment, Then 7 business days later, you will receive an email & SMS with your tracking number for shipping. Simple as that.

 

Once you click on a product from the catalogue, the product page will load and shows the price. Depending on the product, the price includes the product + print. Every product is also eligible for bulk discounts.

Yes! All pricing displayed on our site includes 10% GST.

 

If there is a red X preventing you from ordering a certain size, this means that the size for that particular product / colour, is OUT OF STOCK and is not available for purchase until back in stock.

Shipping

As a member of the Transdirect network of couriers, we have access to not just one but the choice of a wide range of courier companies and options. All small orders are dispatched via Australia Post.

Visit our Production & Delivery page for more info

If you are local to the GC, you can give our shop a call and we can provide you with a local pick up code.
Yes. You will be notified via txt and/or email on dispatch and will also be able to view your tracking details within your account.

Artwork

We use Standard print sizes and scale your artwork to match the mock-up. Our experienced printers will place your design in the best location for the style and size you have chosen. Including centring and straightening where appropriate. To request specific print sizes, special positions or specific measurements, add detailed comments to your order at checkout within the print notes section.

Visit our Artwork Guidelines page for more info

300dpi resolution artwork at actual print size, crop the canvas to the edges of the design. ‘Save as’ PNG with transparent background.

Visit our Artwork Guidelines page for further info

Howdy! You need to check out our dedicated page for this: https://screenlab.com.au/image-help

Yes we do, through our partnership program with Fiverr. Click here to get new designs for as low as $20

From within the Screenlab designer tool, you will see on the left hand side, menu option “Design Templates”. Click that button and instantly you will see our available templates, mocked up instantly on a product preview.

No sorry, this is to prevent designs accidentally being cut off.

Check out our image help page, and scroll to the bottom for our Printing specific file requirements.

Easy! Head over to our design fixup page to get it done for as little as $5.

Even easier! Head over to our design fixup page to get it done for as little as $5.

Payment

All payments are taken via credit/debit card on checkout. Your transaction is handled safely and securely with Stripe.

Bulk Discounts

We’ve got all details on our Bulk Discount page. Its really simple. The more you add to your cart, the bigger the discount.

Just order as normal via design & buy. You will then start to see notices when you visit the cart page letting you know how many units you need to get the discount. Its simple.. 🙂

Yes! Thats the best part!

Yes!! This is actually the best part!

Print methods

  • Direct to garment print (DTG) – Used for all products printed on demand.
  • Screen Print – Used for orders of 20+ of the same design (max 2 colour designs)
  • Printing – Used on all accessory items. Max 1 colour designs only. (excluding Essential Towel)

Our basic rule of thumb;

  • Less than 20 units = DTG
  • Photographic images/high detail/multi coloured = DTG
  • 1-2 colour prints 20+ units (per design) = Screen Print
  • 3-4 colour prints 50+ units (per design) = Screen Print
  • 5-6 colour prints 100+ units (per design) = Screen Print
  • All 1 colour accessories = Printing printing

Don’t stress! This is the result of our preparation & curing process which helps keep your print vibrant & long-lasting. Cold wash your garment inside out & it will disappear. * We also include care cards in every order to let your customers know the best way to wash the garments.

 

There aren’t many things our incredible DTG process cannot achieve! However, when choosing the colours for your artwork, it’s important to note that they may look different on a real product than what you see on your computer monitor. Even if you have calibrated your monitor to a specific colour profile, there are various factors that influence the final appearance of colours on a printed product. Because of this, we can’t guarantee 100% colour accuracy.

Our printers will convert your submitted print file from RGB to CMYK colour space. This colour conversion process changes the colour gamut or range of colours that can be expressed. You must be very cautious when using bright neon and pastel RGB values in your print files. Some examples include hot pinks, lime greens, construction orange, highlighter yellow, Easter egg shades, etc. You should also consider other factors like fabric material, garment colour, and whether your print will require a white under base layer when choosing colours.

If colour accuracy is important to you, we suggest ordering our pre-made colour swatches on a sample product. You can use those swatches to decide which RGB values best compare to the desired results when printed on a physical product. We also recommend exporting your print files in the sRGB colour profile, sRGB IEC61966-2.1 specifically.

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