General

  • Cold wash only
  • Avoid harsh detergents
  • Do not tumble dry
  • Do not iron the print area
  • Line dry inside out 
  • Wash before wearing

You may notice subtle marks (some say stains) as a result of the printing process. It’s completely normal, non-toxic and will completely disappear after the first wash.

Brother GTX DTG prints will hold up to over 40 washes as long as washing guidelines are strictly observed. Some prints last longer and are worn for many years.

There are a couple of ways. You can either find your previous saved designs from within the tshirt designer. Look for ‘My Design’ in the left hand designer tool bar. Otherwise, another simple way if you hadnt saved your design is to find your past order from with your account, and simple click the ‘Edit Design’ text. This will load up your previous designed item to allow you to change the product / update sizes etc using the previous design.

Because we print via the Direct To Garment (DTG) method, this eliminates the factor of colours and screen set-up fees that are encountered with screen printing. At Screenlab your price is determined by the shirt style and quantity you select along with how many print locations. 

We don’t have any! You can order just 1 custom item if you like.

The beauty of our site is that no quotes are required. We display all our prices so that you can make a decision right now! Once you choose a product > Select colour > add qty & artwork, our website will show you the price. If you are happy with that, you can simply place your order!

We exclusively supply AS Colour garments. We do not however hold stock, with all jobs ordered on demand. Thankfully AS Colour also operate a select number of retail stores around Australia. It is recommended that you find your local retail store if you would like the opportunity to view the range. 

Our local AS Colour store is located at 2478 Gold Coast Highway, Mermaid Beach.

To find your local AS Colour store, please click the following link… https://www.ascolour.com.au/stores

  • Standard Turnaround: 7 Days
  • Rush: 3 > 5 Days
  • Lightning: 24 Hours
  • Blast Off: Same Day

For more info, please check out our Production & Delivery page

Nope, you pick and choose.

 
 
 
 
 

Files should be vector form; we prefer: EPS, AI or PDF. If you don’t have a vector file, we recommend 300dpi or larger in one of the following formats PSD, PNG or JPG and created to scale. For more information, please see our Artwork Guidelines page

 
 
 

Nope! We’ll keep a record of your design files and print details, so reordering is simple and easy.

 
 

No. We will try our best to match your colours, however, as a general rule of thumb, the colours will be printed as how it would be if you were to print your design on a piece of paper.

No, we do not print on customer supplied blanks and there’s a few reasons behind this;
1. We need to know the fabric we are printing on to achieve optimum results.
2. It streamlines the process by having us supply.
3. We save you money.
4. Its part of our business.

No. The products on our site are hand-picked for quality & durability. Anything outside of what is on our products page didn’t make the cut!

 

Shipping

As a member of the Transdirect network of couriers, we have access to not just one but the choice of a wide range of courier companies and options. All small orders are dispatched via Australia Post.

For sure! Swing by and say hello.
Yes. You will be notified via txt and/or email on dispatch and will also be able to view your tracking details within your account.

Artwork

We use Standard print sizes and scale your artwork to match the mock-up. Our experienced printers will place your design in the best location for the style and size you have chosen. Including centring and straightening in full front, back, sleeve and left chest positions where appropriate. To request specific print sizes, special positions or specific measurements, add detailed comments to your order at checkout within the print notes section.

With 200 to 300dpi resolution artwork at actual print size, crop the canvas to the edges of the design. ‘Save as’ PNG with transparent background.

Payment

All payments are taken via credit/debit card on checkout. Your transaction is handled safely and securely with Stripe.

Need help? Ask us!

We work hard to provide a seamless online experience, however we also understand that sometimes you just want to pick up the phone to get the answers. We’re here to help!
8am – 5pm Monday to Friday

Unit 6 / 30 Lawrence Drive,
Nerang QLD 4211

(07) 5500 4474
info@screenlab.com.au

Customer Service Hours

Monday: 9am – 5pm
Tuesday: 9am – 5pm
Wednesday: 9am – 5pm
Thursday: 9am – 5pm
Friday: 9am – 5pm
Saturday: Closed
Sunday: Closed

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