Production Times

PLEASE NOTE: Lead times are based on business days only*. This excludes weekends and Australian/QLD/Gold Coast public holidays

  • Standard (7 Business Days)
  • Rush (3 Business Days)
  • Lightning (24 hour turnaround on selected products)
  • Same Day (Available only on Lightning products if ordered before 11am)

* Delivery time is in addition to production time.

Orders placed prior to 11am (QLD time) will be considered as the first business day. Orders placed after 11am will roll over to the next day as the first business day regarding turnaround. 

 

Free Local Pickup

Local pick up is available Monday to Friday, 9am to 5pm (excluding public holidays) from our warehouse in Nerang, Gold Coast. We will SMS & email you when your order is ready.

Delivery Duration

Depending on where you are located in Australia, standard delivery can take anywhere between 2 - 6 working days, with express between 1 - 3 working days.

Order Tracking

Stay on top of your order thanks to notification emails and tracking systems for the chosen courier as soon as your garments leave our warehouses.

Shipping Information

Shipping Times

Australia Post Shipping
  • Spend $150 for FREE Standard Post
  • FREE Pick Up in-store from Nerang, Qld
  • Standard Post – Price based on cart weight calculated at checkout
  • Express Post – Price based on cart weight calculated at checkout

Local pick up is available Monday to Friday, 9am to 5pm (excluding public holidays) from our warehouse in Nerang, Gold Coast. We will SMS & email you when your order is ready.

Pick Up Address: 
6 / 30 Lawrence Drive, Nerang  Qld Australia 4031. 
See our contact page for directions.

PLEASE NOTE: The below time frames are to be used as indicative only and not guaranteed. All deliveries are handled by third parties (Ie. Australia Post and courier networks). Screenlab holds no responsibility or blame in the event your package does not arrive ‘on time’. We will however always assist in providing any further information required by the responsible carrier, if need be, to rectify any freight issues.

For estimates to other locations within Australia please use Australia Post’s postage calculator.

CityStandard PostExpress Post
Brisbane2 business days1 business day
Sydney3 business days1 business day
Melbourne2 – 4 business days1 business day
Perth5 – 6 business days1 – 3 business days
Adelaide3 – 5 business days1 business day
Hobart3 – 5 business days1 business day
Canberra2 – 4 business days1 business day
Darwin 4 – 6 business days2 – 3 business days

Shipping FAQ

Find below the most asked questions regarding our shipping services:
Dispatches are made from Monday to Friday between 9:00 and 16:00.
 
It is hard to give you an exact price as this entirely depends on how heavy the package is. The more garments you order, the more the price varies. Materials also affect the end result as these have different weights; it will always cost more to transport a hoodie than a t-shirt, for example. Once you are ready to checkout, shipping costs will be calculated accurately. 
Trust us when we say that we do everything in our power to make sure all packages arrive on time. Unfortunately, there are still rare cases where unexpected issues with courier services may cause delays. As all freight is handled by our third party network of couriers, these delays are out of our control and therefore we can not be held liable.
In the unlikely event that a delay or lost package occurs, get in touch with our team and we will help bridge the communication between you and the responsible freight company in providing any details or further information needed to resolve the issue at hand.

Need help? Ask us!

We work hard to provide a seamless online experience, however we also understand that sometimes you just want to pick up the phone to get the answers. We’re here to help!
9am – 5pm Monday to Friday

Unit 6 / 30 Lawrence Drive,
Nerang QLD 4211

(07) 5500 4474
info@screenlab.com.au

Customer Service Hours

Monday: 9am – 5pm
Tuesday: 9am – 5pm
Wednesday: 9am – 5pm
Thursday: 9am – 5pm
Friday: 9am – 5pm
Saturday: Closed
Sunday: Closed

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